Policies

Cancellation Policy

Last updated: June 2026

1. Booking Deposits

A deposit is required upon booking your consultation at Leinster Acne and Skin Clinic. This deposit secures your appointment and will be deducted from your consultation fee. The deposit amount will be confirmed at the time of booking.

2. Cancellation Notice

We require a minimum of 24 hours' notice for any appointment cancellation or rescheduling. This allows us to offer the appointment slot to another patient on our waiting list.

3. Non-Attendance (No-Shows)

If you do not attend your scheduled appointment without providing at least 24 hours' notice:

  • Your deposit will be non-refundable
  • A new deposit will be required to rebook
  • Repeated no-shows may result in refusal of future bookings

4. Late Arrivals

If you arrive late for your appointment, we will do our best to accommodate you. However, please note that your consultation time may be reduced, or you may be asked to reschedule to ensure other patients are not delayed. Late arrivals beyond 15 minutes may be treated as a no-show.

5. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us by:

Please include your name, appointment date and time in your message.

6. Clinic Cancellations

In the unlikely event that we need to cancel your appointment, we will notify you as soon as possible and offer you the next available appointment at your convenience. Any deposit paid will be carried forward to your rescheduled appointment or refunded upon request.

7. Exceptional Circumstances

We understand that emergencies and unforeseen circumstances occur. In cases of genuine emergency, please contact us as soon as possible and we will review the situation on a case-by-case basis.

8. Contact Us

If you have any questions about our Cancellation Policy, please contact us at:

Leinster Acne and Skin Clinic

St. Conleths Road, Edenderry, Offaly, R45 EF83

Email: info@lac.ie

Phone: 046 9084085